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Something you may want to consider before purchasing your laptop computer. Though Toshiba is back at BBB rating at the moment it was down at "F".Toshiba America Hits "F" Rating With BBB
Tim Thorpe (Blog) - July 7, 2006 6:20 AM

Toshiba America has received an "F" rating by the BBB amid customer complaints

Toshiba America Information Systems, Toshiba America’s computer manufacturing company, has received an "F" rating from the Better Business Bureau. The rating comes amid more than 400 customer complaints filed with the BBB against the company. The complaints stem from alleged defective products, failure to honor warranty claims and other issues. Problems related to overheating of Toshiba laptops and slow repair service seems to plague the company while some computers have to be sent back multiple times to correct the issues because the original service did not fix the problems.

Over the last three years the BBB has received a total of 620 complaints against the company of those 22 led to full refunds from Toshiba, 2 received partial refunds, 172 were resolved when Toshiba finally agreed to honor its warranty. However in 4 more cases Toshiba refused to assist the customer. What is most shocking however is that 406 of those complaints have still not been addressed by Toshiba.