Has he tried the HAL 9000?
Seriously, Dell would be the perfect place for him, IMHO. Given his age and relative lack of experience, getting a company willing to give him lots of handholding is the most important thing.
Yeah, if he speaks fluent Hindi.
Dell's home tech support is all India, all the time.
My experience has been that Sony has really good reliability and support.
Dell is just the biggest, not the best.