"I'm outraged," Gordon said. "It made me so mad. It's ridiculous. If my own grandmother was doing it, how many other people are?"
She's outraged. Well, sorry, but if grandma didn't have more savvy than that, she should have been in a home where she would be taken care of. It's not AT&Ts responsibility to make her change. I happen to have worked for AT&T back then, a little before then, and I had to call people to make them aware of the change. All my people switched over from renting though. I can be very persuasive.
Good grief, about being "savvy." I'm not elderly or senile and I paid the stupid rent for 20+ years. Didn't get it taken off my bill until about 10 years ago.
No one ever called me up and pointed it out to me. I thought you had to rent them to have decent service. But, at some point after 1985, I just didn't pay attention to the service portion of my bills.
I worked very hard and I also made a ton of LD calls every month, which I did pay attention to. I didn't have time to mess around with $10-15 extra every month. Yes, it added up, but my time *then* was much more valuable to me and I was always on deadline - talking to the phone company for hours (and it was *always* hours) would cost me a lot of lost business if I didn't finish an interview or story or business plan or script or something on time.