IMO, first, there needs to be a simple install prodedure for everything (Synaptic is a nice front end for apt-get, but there was no immediate clue as to what it did), and second, there needs to be a simple "click here, here, and here to set up the program to do x", like in the MS world.
Telling someone to compile the source, then edit some conf file isn't going to cut it.
Um, not true. Xandros is an extremely Win-expatriated user friendly OS. There are handfuls aimed directly at the fed up windows user.