Does sound like a plummer issue.
Well...foo.
Too bad we don't have more snow...could melt some on the stove to use for washing. ;-)
I'm going back over there to see what he learned on the phone, if he even got anyone to answer this early. I tell ya, I almost offered to make the call, but I didn't want to insult him, with the language problems, I don't know how anyone else is going to understand him.