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The security guard is with a private security company. It may be that she's not real observant. Some of those people are as dim as burned-out bulbs.

But from the dialogue between the guard and the dispatcher, I got the impression that the guard was simply repeating what Kim was saying to her as she stood next to her and that she had no more knowledge of the situation than that.

They may have sat in the car with Kim trying to get Mangum out for several minutes before approaching the guard. She may also have made some phone calls while in the Kroger parking lot or some blocks away from the lax house to try to figure out where she could dump Mangum, and failing that, then took her to Kroger's lot just to leave her somewhere quasi-safe that was lit up and people were around and there would be a phone, etc., and failing that, too, went to the guard.

I think the reason she went to the guard is because she didn't want to make the phone call to the DPD because she was afraid they might match her cell phone number to that from which the 9-1-1 call regarding the alleged epithets emanating from the "big frat house" was made.

Personally, I think she waited up the street from the lax house to see what happned when the cops came as a result of her 9-1-1 call. She would have enjoyed seeing the boys get in trouble, but they were gone/didn't answer. The cops were there roughly 15 minutes, so add a couple minutes to that to make some phone calls, then to get to Kroger's, then to try to get Mangum out of the car, and you've easily got the 30 minutes.