[Hot Tabasco]

FWIW, I have literally spent hours on the phone with someone in India who ultimately talked me thru the removal of my computer's fried mother board and then once the replacement arrived, talked me thru the reinstallation process.....

All in all my experiences have been extremely satisfactory. I really don't care who or where the support is, my primary concern is the end result.......

[1rudeboy]

I'll take someone with a foreign accent who knows what he or she is doing over someone with no accent who has no clue. I once spoke to a young lady in India concerning a problem I was having with XP, and during the "dead" time she fixed a Win95 problem that I had been wrestling for over a year with no success.