OK, now I remember what it was. I found the solution. Here's it is:
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=11687&docType=1000&contextId=3486%3A11687.11754&clusterName=SymantecConsumer&contentId=56d66984-8566-411c-8f23-1996d51d5b78&responseId=1247c80604ccad04%3A1b1fbf4%3A10cc0f3866a%3A-1fc7&groupId=4&answerGroup=1&score=1075&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnav.nsf%2Fpfdocs%2F2005092822170206&result=0&excerpt=Message%3A+%26quot%3BNorton+AntiVirus+2006+does+not+support+the+repair+feature&resultType=5000#
Message: "Norton AntiVirus 2006 does not support the repair feature . . . "
Situation:
You see the message "Norton AntiVirus 2006 does not support the repair feature. Please uninstall and reinstall" during the installation of Norton AntiVirus 2006. This message can also appear when starting the computer or when opening a Microsoft Office document or worksheet after a Norton program that includes Norton AntiVirus is installed.
Solution:
Before you begin:
If you changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu, then go to the Technical Information section. Follow the steps in the section "Restore the Windows Start menu entry for Norton AntiVirus."
If you see this message again when opening a Microsoft Office document or worksheet, then go to the Technical Information section. Follow the steps in the section "Disable the Office plug-in."
If neither of the above situations applies to you, then continue with the rest of this document.
There is more than one possible solution for this. Try the solutions in the order listed. If the first solution does not work, then try the second solution.
Solution 1: Check for needed Norton program folders
This error can happen if needed folders are not created during the installation. Follow the steps in this section to check for the folders.
To check that the quarantine folder exists
If the error message appears, click OK to close the dialog box.
On the Windows desktop, click Start > Programs > Accessories > Windows Explorer.
From the Tools menu, click Folder Options then click the View tab.
Within the folder Hidden Files and Folders, be sure that Show Hidden Files and Folders is selected.
Click OK.
Go to the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine
Do the following depending on whether the folder exists or not:
If the folder exists, skip to "To check that the Incoming and Portal folders exist."
If there are no folders, then go on to step 5.
Click the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus
From the File menu, click New > Folder.
Type Quarantine and press Enter.
Go on to the next procedure.
To check that the Incoming and Portal folders exist
Go to the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine
You should see the two folders Portal and Incoming listed under the Quarantine folder.
Do the following depending on whether the folders exist or not:
If the folders exist, skip to "Solution 2: Run the Symantec AutoFix Tool."
If there are no folders, then go on to step 4.
Click the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine
From the File menu, click New > Folder.
Type Portal and press Enter.
From the File menu, click New > Folder.
Type Incoming and press Enter.
Close Windows Explorer.
Restart the computer.
Reinstall your Norton program.
If this does not fix the problem, then go on to the next solution.
Solution 2: Run the Symantec AutoFix ToolThe Symantec AutoFix Tool finds many problems and then directs you to one of the following resources:
A technical document
A file to download
A virus removal utility
To run the Symantec AutoFix Tool
Exit all programs, except for your Web browser.
Run the AutoFix Tool, and follow its instructions.
The AutoFix Tool is a quick way to check for the most common threats.
Restart the computer, if prompted.
If this does not fix the problem, then it is possible that the problem can be caused by a security risk that may have infected your computer. Run an online virus scan to rule out an infection. Go on to the next section for detailed instructions.
Solution 3: Scan from the Symantec Security Check Web site
From the Symantec Security Check Web site, you can run a full scan of your computer. The scan looks for viruses, worms, and Trojans. If any are found, the scan results give the name of the threat. Many threats include a link to a Security Response write-up, which includes removal instructions. You may see more than one link if there is more than one threat.
Note: This scan cannot remove any threats that are detected. You must remove any threats manually, or by using a tool, if one is available.
To scan from the Symantec Security Check Web site
Exit all programs, except for your Web browser.
Double-click the following link:
Symantec Security Check Web site
If you see a security warning that asks you to install Virus Detection, click Yes.
In the Virus Detection section, click Start.
Allow the scan to run. This scan could take a long time if you have a slow Internet connection.
When you finish, click the Back button to return to this document.
Depending on the results of the scan, do one of the following:
If any known threats were found, remove them. Click the link to each threat and follow the steps in the Removal Instructions section of the Security Response write-up. Once you remove the threat, return to this document and go on to "Solution 4: Remove and reinstall all of your Norton programs."
If no known threats were found, close the browser window to return to this document, and go on to "Solution 4: Remove and reinstall all of your Norton programs."
Solution 4: Remove and reinstall all of your Norton Programs
Follow the steps in the following document to uninstall all Norton programs, restart the computer with no other programs running on start up and then reinstall the programs:
Uninstalling and reinstalling your Symantec program after you see error messages
Technical Information:
Restore the Windows Start menu entry for Norton AntiVirus
This message can happen if you have changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu. The default locations of the shortcuts are:
In the stand-alone version of Norton AntiVirus:
\Documents and Settings\All Users\Start Menu\Programs\Norton AntiVirus
In Norton AntiVirus installed as part of Norton Internet Security:
\Documents and Settings\All Users\Start Menu\Programs\Norton Internet Security\Norton AntiVirus
In Norton AntiVirus installed as part of Norton SystemWorks:
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\Norton AntiVirus
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks Premier\Norton AntiVirus
If you have moved the shortcuts from the default location, then move them back to their original location to fix the problem. For details, read the next section.
Follow the steps for your product. Click the icon to the left of the section to either expand ( ) or collapse ( ) it.(If you cannot open a section, then your Web browser does not let scripts run, or the Windows Script host is not working. Read Cannot expand sections in a Symantec Knowledge Base document for how to fix this. Come back to this page when you are finished.)
To restore the Windows Start menu for Norton AntiVirus
To restore the Windows Start menu for Norton AntiVirus
Follow the steps in each section in the order listed.
To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section
To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.
To restore the Windows Start menu for Norton Internet Security
To restore the Windows Start menu for Norton Internet Security
Follow the steps in each section in the order listed.
To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton Internet Security.
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section
To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton Internet Security.
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.
To restore the Windows Start menu for Norton SystemWorks
To restore the Windows Start menu for Norton SystemWorks
Follow the steps in each section in the order listed.
To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.)
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section
To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.)
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.
Disable the Office plug-in
To fix the problem, disable the Norton AntiVirus plug-in for Microsoft Office.
To disable the Norton AntiVirus Office plug-in
For instructions, see the document Turning on and turning off the Norton AntiVirus plug-in for Microsoft Office. Follow the steps in the section "To disable the plug-in for Office 2000 or Office XP" under your version of Norton AntiVirus.
Sound like you have an install that didn't quite finish, or at least Norton doesn't think it did. Try uninstalling Norton, then go into Documents and Settings\All Users\Application Data. Delete the Symantec directory.
Then go to C:\Program Files and Delete your Symantec directory. Now try a Re-install of Norton.
