Not just security woes.
Even with their new face of trying to appear user friendly in customer service, they are light years behind. And seem more than a little clueless about how to catch up.
Horribly degraded phone connections to India with rapid fire English with Indian accents and excruciatingly frustrating tech calls in general will not help them much.
Especially with software still far too excessively kludgy to wrestle with--too often at every turn.
In microsoft's defense, if my family members were ever to have a problem with their desktops, I'd rather my linux using grandma speak to someone in india than to try to wade through messageboards.
I personally prefer the messageboards because I can see and follow the answer. But that's just me.
As far as the kludgy software, MS's bloat in windows, office, and others is ahead of all the competition. It's *TOO* integrated. That's why you need a few gigs of memory in order to get halfway decent performance.