....so now they want to charge us all an annual fee to try to deal with problems that Windows shouldn't have in the first place!! I hadn't been one of the Microsoft-haters before (just don't devote any thought to them), but I might start now!! They should be addressing these problems as basic product support, not as an opportunity to screw us over again. I recently had a really bad infestation that took an expert quite an effort to clean up - it would block any changes to the registry aimed at getting rid of the sucker, but fortunately there was a script available at some techie website that finally did the trick.
Most unsolvable problems can be solved by running virus and antispyware programs from safe mode.