Maybe I'm reading her wrong but the authors statement you replied to sounds like an indictment of the profit motive of corporations. Milton Friedman said that in a free society there is but only one social responsibility of business - to use its resources and engage in activities designed to create profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud. It is people, not businesses who have responsibilities.
Then there is Williams' law: Whenever the profit incentive is missing, the probability that peoples wants can safely be ignored is the greatest. If a poll were taken asking people which services they are most satisfied with, for-profit organizations would dominate the list while non-profit organizations would be at the bottom.
In a free economy, the pursuit of profits and serving the people are one in the same. The system isn't perfect but it is the closest we've come to it. Why more people (especially here) don't recognize this remains a mystery.
And to this:
The system isn't perfect but it is the closest we've come to it. Why more people (especially here) don't recognize this remains a mystery.
I reply, "Amen!"