Compaq Computers may change the command which reads "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the "Any" key
is.
AST technical support had a caller complain that her mouse was hard to
control with the dust cover on. Turned out, the "dust cover" was the
plastic bag the mouse came in.
A man called a Compaq technician complaining that the system wouldn't read
word processing files from his old 5" diskettes. After trouble-shooting for
magnets and heat failed to diagnose the problem, it was found that the
customer had labeled the diskettes and then rolled them into the typewriter
to type the labels.
Another AST customer was asked to send a copy of her defective diskettes. A
few days later, a letter arrived from the customer along with Xeroxed
copies of the floppies.
A Dell technician advised his customer to put his troubled floppy back in
the drive and close the door. The customer asked the tech to hold on and
was heard putting the phone down and crossing the room to close the door to
his office.
Another Dell customer called to say he couldn't get his computer to fax
anything. After 40 minutes of trouble-shooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "Send" key.
Yet another Dell customer needed help setting up a new program, so a Dell
tech suggested he go to the local Egghead. "Yeah, I got me a couple of
friends," the customer replied. When told Egghead was a software store, the
man said, "Oh, I thought you meant for me to find a couple of geeks."
A Dell technician received a call from a customer who was enraged because
his computer had told him he was "bad and invalid." The tech explained he
shouldn't take the responses personally.
An exasperated caller to Dell couldn't get her new Dell Computer to turn
on. The tech asked if she had plugged it in. She had. The tech asked her
what happened when she pushed the power button. Her response was, "I pushed
and pushed on this foot pedal and nothing happens." The "foot pedal" turned
out to be the computer's mouse.
This story comes from Novell: Caller: Hello, is this Tech Support? Tech:
Yes, it is. How may I help you? Caller: The cup holder on my PC is broken
and I am within my warranty period. How do I go about getting that fixed?
Tech: I'm sorry, but did you say a cup holder? Caller: Yes, it's attached
to the front of my computer. Tech: Please excuse me if I seem a bit
stumped; it's because I am. Did you receive this as part of a promotional
at a trade show? How did you get this cup holder? Does it have any
trademark on it? Caller: It came with my computer. I don't know anything
about a promotional. I just has "4X" on it. At this point, the tech had to
mute the caller because he couldn't stand it. The caller had been using the
load drawer of the CD-ROM drive as a cup holder and had snapped it off the
drive!
Nope, I checked twice. No "Send" key anywhere on the keyboard.
The perfect question from Tech Support for all of these people is.
"Do you stillhave the box your PC came in?"
if the answer is positive?
"Please pack up your pc and send it back you are too stupid to own one."