[sinkspur]

I am pointing out that CEOs at Apple have no obligation to listen or care about what a child says. The child should understand that while they can talk, no one is required to listen.

While this is true, the negative impact of this episode has already been felt by Apple, which is changing the way it responds to unsolicited suggestions.

If nothing else, this nine year old got a major corporation to be aware that negative customer experiences tend to find their way into the public consciousness and have the potential to be ruinous.

[TET1968]

"If nothing else, this nine year old got a major corporation to be aware that negative customer experiences tend to find their way into the public consciousness and have the potential to be ruinous."

A lesson that should have been learned after Marie Antoinette's "Let them eat cake" comment.