[sinkspur]

Sounds like the parents missed a wonderful opportunity to teach their daughter about the realities of the business world and the power of the consumer in the free market...instead, choosing to foster a victim attitude.

This is what happens when lawyers run a company.

Apple will have no clue as to how many potential and existing customers it lost because this boneheaded incident was publicized.

I would never do business with Apple, for this reason alone. They seem to be clueless about customer relations.

[RS]

"Apple will have no clue as to how many potential and existing customers it lost because this boneheaded incident was publicized."

I wouldn't put it past them to have a pretty good idea of just how many customers they will lose ( or simply postpone slightly )
... and to know just how much money they would lose to lawsuits from parents of dewey-eyed children who stand up in court and say " sniff, but Mr. Judge, I wrote them a letter saying how they should do it, and when they came out with one two months later, they didn't even give me one for Christmas ... "