I don't particularly care if the girls "feelings" were hurt, but the policy is pretty stupid. Apple doesn't want suggestions by its customers on how to make its product better? What an idiotic corporate policy!
Large companies can't afford to accept unsolicited ideas, because if someone submits an idea that's similar to a project already in development the large company is too likely to be sued. Small companies don't represent as juicy a target for lawyers, and can thus be a little more open.