"I am computer literate! I have 22 years in computer systems engineering and operation. Now, can you tell me how to remove 'your software' that you acknowledge you provided free of charge? I consider this 'hacking.'"
ROFL.
I believe he's been involved with computer systems for 22 years. I've seen a ton of people, especially info management types who have trouble turning on a workstation, much less actually doing any technical work.
Do you think that he reboots his laptop by holding it upside down over his head and shaking it?