I've used Windows since I guess Windows 3.0, and currently running XP Professional at home. I have no problems finding any software I want, downloading it, and installing it without much trouble.
However, I've tried to download software for this Mac G5 running OS 10.4.something, and I'm told various errors over and over again, so I finally gave up. I don't know why anyone says MAC is easier than Windows, as that's obviously a lie. Windows is much more intuitive. You want to find your documents? Go to "My Documents". You don't have to open "Macintosh HD", then click on "Documents", then find what you're looking for. If you're going to complain about "themes" or "colors" put into a default install of Windows, why not complain about putting the sound/video/nic/usb/monitor/etc all in one unit? Just do what I do, make your subdir of your family photos your screen saver, and put a picture of your kids as your desktop - POOF - instant theme.
There's a reason Microsoft Windows is the DOMINANT operating system, and it ain't just the bullying that Bill Gates (et al) does from Redmond - it's just plain EASIER to use, and ADAPTABLE to what you need.
I understand your comments about problems downloading Mac SW. I think its probably more of an issue of what you're used to, rahter than an inherent Mac problem (though I won't completely rule that out ;-)
Mostly this article sounds like someone who is unfamiliar with a particular user interface paradigm. Same thing happens going from Windows to Linux - and is probably worse, since Windows doesn't assume the user is an expert in all areas of the OS configuration and setup. That was my experiance a few years back when trying to use Linux.
That's been my point on many Linux vs. Microsoft threads. Linux will never come close to MS in sales or marketshare until it becomes more user friendly. I know, through personal experience, that the average user cannot simply turn on a Linux PC and have it do everything MS does. There is no comparison between the two.