I didn't catch the beginning, so I didn't see who hired the Dr Phil guy. I thought the band members did plenty of psychobabblng on their own. I couldn't figure out why they released that documentary at all, unless they are trying to convince every last fan that the men behind the curtain are a bunch of ninnies.
The band members are definitely obnoxious and rude. Jason Newsted told the story of "Dr. Phil." He had apparently worked with another band managed by Metallica's company, so they hired him to work with Metallica. I never understood why they needed him when they had the patient, mild-mannered, and upbeat Bob Rock, who seemed to be keeping them on track and moving their work forward.