I had exactly the same problem. I took my computer to a shop locally and he took most of the software for "Total Access" out, took the disc and threw it in the trash. I still use Earthlink but, I don't know how, lol.
Anyway, I had 509 viruses that were removed and he installed a free version of anti-virus software called AVG. The whole thing cost me $105.00
Works great now.
"Total Access" from Earthlink is pig vomit.