I just moved back to NYS after living in Monroe for 3 years. I had to deal with DFACS there as I was taking care of a terminally ill friend who was forced to avail himself of the food stamp program. I found the people at DFACS to be very kind, caring, and very helpful. There must be something else going on here.
Sometimes the problem is more severe. Cuyahoga County's system was badly out of control, with agents like Donna Butler allowed to basically run wild.
-Eric