Great idea, Rosie. I hope it works out for you, sounds like it might be just the thing!
I would like the "laughing at stoopider customers" part the best, heheh...
Heh...it's the best part of working in IT, particularly in a good sized team. ;-)
Simple ignorance of computers is one thing - I can respect that. There are plenty of things I don't know about or don't understand. But plain stupidity is completely different.