Some cellphones suck.
I think maybe more to the point, some cellphone sales people suck -- two ways: (1)They don't know their product and plans; (2) they don't understand little things like right and wrong.
Getting "blown off" (is that like a Lewinsky?) is not surprising. They don't see anything wrong with making false representations, with promising what they cannot deliver. It's not an issue for them.
I'm as free market Capitalist as any and more than most, but I wish these swine would realize that every time they rip off (or unfairly inconvenience) a customer, they lend credence to the notion that businesses need more regulation and gummint control.