[Ernest_at_the_Beach]

If the controller malfunctioned, would it not be likely that it too,would be flagged. It is in the list on the system hardware page where her drives showed error returns.

Let's ask her to check that....

[Howlin]

I looked at everything under Device Manager; the two CD drives were the only thing with anything (yellow !!)

[SeaBiscuit]

"If the controller malfunctioned, would it not be likely that it too,would be flagged. It is in the list on the system hardware page where her drives showed error returns."

There are two controllers, primary and secondary. could be just a registry (.INF file) problem, hence chipset reinstall. If the actual Chipse, dual ide controller were damaged then most likely nothing would work.