"Have you got the Service Tag on your PC?"
Yes that would be good, she listed the model of her pc earlier but I found no such model at dell.
See post #286
What are the odds of a fix, and the odds of getting a connector fouled up and misaligned.
I think 60/40 or maybe 65/35.
Saw your post. Loading that driver set is the next place I'd go as well.
Since she's taken the plunge and has opened up the case I guess we'll just all have to hold our breath.
Hope it's not a damaged drive.
I don't go back down to Austin for the Customer Advisory Council until May, but I can contact the product team this week if we really end up thinking the CD might have caused damage. I bet I can interest them in checking on this.