[jdm]

"Why do you think I"m here and not on the phone with Dell? :-)"

You don't want to call Dell, trust me. I'm here to help you anyway I can, especially since it appears you're struggling with the same problem I had last year (besides, Dell will tell you to call Microsoft, adamantly asserting it's their problem!). Need a little humor, when PC problems occur -- I know it helped me.

[Howlin]

(besides, Dell will tell you to call Microsoft, adamantly asserting it's their problem!).

I'll be damned if I am going to call MS and be put on hold, forced to listen to Neil Young songs for an hour.