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I went down that route with a desktop we have here at work, and finally gave up. Somebody had loaded all kinds of freeware software on it, and there was no getting rid of the spy ware.

It was far easier and less time consuming to reload. I also told the person to bad if he lost stuff he wanted. I was pretty irritated by then. A few hours later, the computer had only business related apps on it. And, it is running like a brand new machine.

Before you ask, this stuff was on my network before I started. You have no idea what a fight it was to get everything cleaned up. For God's sake, some bonehead actually allowed some users to put AOL on their desktop computers!! Of course, even though AOL has been removed, those computers are still giving me trouble. However, they're in for a complete format reload, too.

>>You have no idea what a fight it was to get everything cleaned up.<<

Actually, I do. I spent almost the entire day Thanksgiving re-doing my Dad's POS Dell computer and doing much of what I recommended above to my Mom's. My Dad's has a more serious problem that I haven't as of yet identified, but my Mom's runs like a top after I installed everything I recommended and showed her how to update and run things. I doubt she's even ran them or updated them, but as of now, she hasn't had any problems.

Don't underestimate the utility of the programs I recommended. I believe if they won't cure the problems, you may very well have more serious issues.