[ravingnutter]

It is always nice when the end user is at least as intelligent as the computer support personnel. And it is probably a really good thing the support personnel are on the other end of the phone in India and not within my reach... : )

Herro....Dees ees Dall Tech-nee-cal Support, how may I hep yoooo toooo-day? Arrrrrgggghhhhh!!!!!!

[Salamander]

During the course of the tech call, exactly how many times did your support person say "Yessssssss. We are apologizing for any inconvenience"?
I had one 2 hour call where she must've said it a hundred times.