[dansangel]

I work as a customer service rep for a major telecom company...

Oh my.....been there, done that (customer service, but not the telecom part) and you have my *utmost* respect and sympathy!

Kind of gives you a healthy respect for people that have gone postal, doesn't it?

[Americanwolf]

Health respect and insight....

needless to say when this job is done I am out of cooperate America for ever.