At this point, the experience I've had with them for the last 5 business days is the worst service and warranty in the market. This is my first Dell, always purchased Gateway in the past.
The trick is to call the home/small business (commercial) support line
How do you make sure they don't give you the brush off and tell you, you shouldn't be calling the commercial line?
They'll know as soon as you punch in your express service number. They have always ignored it with me. Most laptops are sold on both sides anyway.
I have a Gateway, and from the day I bought this piece of junk, I've thought their service sucked lemons!