Sorry for your trouble.
I have a Dell, I know people who have Dells, nobody has a problem, somoen I know needed some tech support and got it with no problems.
I hope they'll fix it for you and you won't have any more trouble.
Thanks. I wish my experience had been a good as many of you folks. My experience with their tech and customer support has been so bad I was stunned. And I'm not one of those that gets the tech person and starts screaming. I've had to deal with those type of people (the kind that takes their frustrations out on the employee) and I will not do that. I'm just stumped as to how to get my new puter fixed. Wow.