I was in Barnes and Nobles once and another customer asked for Bill O' Reilly's latest book (this was about a year ago). They told him they were out of it and as soon as he walked out of the store the two goons behind the counter began dissing him. I was next and when they asked me the usual "How are you today?" I told them the truth. I said I was disgusted with the way they had talked about the other customer and they had just lost a regular customer. I left my books at the counter and walked out. I prefer Amazon and HamiltonBooks anyway.