Home Depot SUCKS! I'm so mad right now I could spit nails (NOT bought from Home Depot, I might add)! Last year I bought a Toro weedeater with the blade attachment for cutting brush and lost a part to it. I went to HD asking if they had a kit to fix it. They didn't sell the part. I got on the net looking for Toro replacement parts and they don't sell directly to the consumer. You have to go through one of their distributors. I finally find a distributor in my area, take the weedeater to their shop and they call Toro, because the model number doesn't appear in their computer for parts. After about six different phone calls by them on my behalf, we find that Toro didn't even manufacture the product. It was made for HOME DEPOT by another company and THERE ARE NO REPLACEMENT PARTS AVAILABLE AT ALL! So, I go to HD and ask for the manager, tell him my story, tell him they should put a sign above the Toro trimmers, "WARNING: THIS PRODUCT IS NOT MADE BY TORO AND THERE ARE NO REPLACEMENT PARTS AVAILABLE." I wanted my money back. They said no. I wanted them to rectify the situation . . . they said they couldn't. I told them that if I didn't receive satisfaction from them (HD) they would hear next from my attorney, at which point both the Assistant Manager and guy from the lawn and garden department said, "That's it. Conversation over." and walked away from me. Is THIS any way to treat a good paying customer? Over the last three years, I've probably spent close to $4,000.00 at that particular store. I am more incensed than ever and will probably go to great lengths to warn consumers about both Toro AND Home Depot. How can a company, in all good conscience, sell a product they KNOW the product name didn't manufacture and that no replacement parts are available???? ARRRRRRRRGH! Thanks for letting me rant. :)
Have you tried talking to Toro about HD selling someone else's product under their name? Or did they license their name?</p>