[Ramius]

It's never any fun when you have to make other people happy, especially when they just don't wanna be. Come with the territory.

Like working in IT... you don't get phonecalls from happy people. I would suppose that your position is pretty similar on that count.

Your response was priceless, though. :-)

[RMDupree]

Thanks for the compliment reagrding my response! I like to keep my rude clients guessing whether I'm being a smart-ass or not.

This lady is just a royal pain in the keister to everyone, so I didn't take it personally. But compared to last week when I got two letters in the mail from 2 different clients thanking me for my terrific work, this client was like a kick in the pants.