[msdrby]

Yeah, I know, I almost feel like caling them back and asking to talk to his supervisor about how nice it was to work with him (and not some catty good-for-nothing who doesn't care an ilk for her job). Then I remember, he was just doing his job CORRECTLY.

I honestly think some of these "girls" are doing the bare minimum in customer care because they really don't care. I mean, what we accomplished today was getting ALL the denied claims resubmitted once and for all. Of course, last weeks call was supposed to have done the same thing, as was the call before that. I truly think that because I complained, my file got placed on a desk and conveniently forgotten about until I raised hell about it.

[Wneighbor]

Keep in mind that sometimes complimenting someone for doing a job correctly can be a VEY good thing. Often the person who is doing the job RIGHT is overlooked simply because all the attention is focused on the squeaky wheels.

I've worked with those mouthy discourteous wimmin enough to have seen that their primary focus is to get themselves ahead. While they are dealing with customers in such a blatantly rude manner they are often playing office politics also to the point that they are promoted over the regular ordinary person who is actually DOING the job.

Good supervisors see that of course. But, unfortunately, many of the supervisors are those very people who've played the politics correctly and arrived at a supervisory position. That leaves the competant peons in a VEY bad position.

Yeah, I'm synical. If ya got an email address, pop off an email to HR or something. Ya never know, it might even grease more wheels for your claim!

[Rose in RoseBear]

Oh, please, call back!

Us folk on the phones get recognition for doing our jobs right despite all the stupid "imperatives" pushed on us by supervisors who never took a call in their ever-lovin' lives!

Remember, in Robocop 2, how the committee got together to decide how the rebuilt Robocop should behave, and everybody put their stupid, contradictory 2cents' worth into the mix, and created the Robocop from heck? Well, our jobs are like that. Do your guy a favor ... call back, ask to speak to a supervisor, and tell 'em how nice your guy was. Then ask the supervisor for said supevisor's email or snail-mail address, write what you told the supervisor, and email it to 'em.