[Snoopers-868th]

Normal is Billy boyz default and I don't believe you can delete it--I think you can only modify it.. I HATE WORD

[RedBloodedAmerican]

Yea, you can delete it. A virus fix (it was sircam or something around that time period) required the normal.dot file to be replaced by deleting it.

[Fuzz]

You can delete it, and it sometimes is necessary if it becomes corrupt. But a corrupt normal.dot file usually doesn't cause this, but it's worth a shot.

Close word, search all files and folders for normal.dot. delete it, then restart word and see if that helps.