They didn’t know “HELP!!”?
The dispatcher couldn’t detect it was an emergency and send somebody ASAP?
This probably has more to do with extreme shortage of emergency personnel in England than anything else. Ambulances can take hours to arrive.
“This probably has more to do with extreme shortage of emergency personnel in England than anything else. Ambulances can take hours to arrive.”
No. It probably had more to do with the lack of English speaking care-givers than anything else. As evidenced by the statement below:
“Their lack of English “severely hampered” the call handler’s response and made a “meaningful” assessment of Mrs Rymell’s condition “virtually impossible”, the coroner said,” according to The Telegraph.”
If the care-givers had been able to speak English they could have let the call-handler know the seriousness of the situation and the call could have been given priority.
Dispatchers usually are given a check list to go through and if they deviate it can cost them their job.
+1.