Exactly. I asked her, how would you know the charge went through? (when a bank does this, they send some odd amount and the get you to verify the amount.) So, what am I supposed to do, call back and say, yep, that one dollar charge went through!
Here’s the email:
Dear Customer,
Thank you for doing business with CheapOair.
This is in reference to your booking number (redacted) for Refund.
To process the refund, we need some additional information related to your booking. Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.
You are requested to call us at our Billing’s phone number and provide requested information. Please be advised that we have to keep the refund on hold till we get the response from you.
Please feel free to contact the Billings Department for any queries at 1-212-478-0335.
Regards,
Lorraine
CheapOair.com
In addition, the sentence: “ Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.” is grammatically incorrect. Scam!
Send a copy of this email to your credit card security department asap. I would ask for the credit card company to reverse the original charge as the vendor failed to deliver.
Ask them (scammers) for the amount of the refund ?
Check your records — they won’t know the amount.
This cancelled was from 2020m, and you are just now talking about a refund? Call your credit card company and have them cancel that card, immediately. Never, ever call a number supplied by an email, without verifying it is a number to that company.
The English doesn’t quite read like a native English speaker.
It’s off and has capitalization in weird places.
This sentence, for example, doesn’t read right. I would expect more professional grammar.
“ Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.”
That is not good English grammar by any means. The grammar being off to me is a HUGE indicator that this is from someone outside the US.
Yeah. In addition to typos, there are quite a few instances of awkward English. And I’ve never heard any business use the term “the Billings Department.”
To process the refund, we need some additional information related to your booking. Our most recent attempt to get in touch with you was on 05/17/2022 18:56:26 (EST), unfortunately could not speak with you.
These two lines give them away.
(The English is poor and the time incorrect; if they felt a need to identify the time zone they would have correctly identified it as Eastern Daylight Time.)
I suggest contacting Cheapo Air and informing them of an apparent security breach and cancelling your credit card.