As AFU as the VA is some of this is confusing and leads me to believe he needs someone to advocate for him at these appointments.
Many, if not most patients should have an advocate at any and all doctor appointments.
Too easy to miss something, a sick person cannot be expected to advocate for themselves.
Was advocating at a Dr appointment two years ago and out of the blue, doctor started asking questions about religion and firearm ownership of patient - none of which had anything to do with the physical exam of patient, nor was it business of doctor. Asked what patient’s religion had to do with medical care?
Perhaps wanted to give vaccines with bacon in them to a muslim?
Did shut that down.
It is good to keep in mind a particular person’s experience may not be emblematic of the whole, but...it does sound like the left hand isn’t talking to the right hand at some level.
Sigh. I guess we all have to encounter this to some degree as we dive deeper into the healthcare environment as we get older.