Try spywareinfoforum..sign up for an account and follow instructions. Wait for someone to help you, don’t try it on your own..sometimes it takes a pro to clean up an operating system..
i reinstalled windows on one.. took everything off... am leary getting back on... they were in my pc when i was home and saw it..they get in some back door.. undo my protection.. and help themselves.. they make folders that cant be deleted.. you name it, they do it all