Posted on 09/09/2019 4:02:58 AM PDT by Windflier
Your link is broken, but I found the article with a search anyway.
Something's changed in Windows 10 since that article was written (September 2018). My version doesn't even have the selection to go back to an earlier version of Windows 10.
I have the ability to reset Windows 10, but I'll lose all of my installed programs and apps, plus all of their settings. I can't confront putting all of that back together again. It took weeks to rebuild from the last computer.
Re-image my machine?
Tom, I have no idea what that is, or how to find instructions to do it. How will that help (provided I can figure out how to do it)?
Don't worry about Component Services, since that should not be the problem, and I just provided the run command in case anyone wanted to explore it. I myself would have to find out how to fix that and other reported events, but most all of which abound without any discernible negative effects.
I probably need to hire a mobile computer geek to help me.
No, that should not be necessary. You could try doing a Factory Reset. HP Notebook PCs - Using System Recovery, Factory Reset
The computer isn't slowing down. It's repeatedly crashing throughout every session - and yes - it's been trying to download and install updates for days and days. Some work, and some don't. I keep going in there every day and clicking on manual updates. Sometimes they take, and sometimes they don't.
Look for “factory reset” in instructions or on HP’s site. If you can find and do it, it should reset your machine to when you first bought it. I do this all the time on my dell - just to keep it clean.
Win 7 bump. Turn off ALL updates. MSFT can take a leap!!
Just to let you know though - a factory reset will wipe everything you’ve saved on your drive. So anything important to have there should probably be copied onto another drive (thumb) before you perform a factory reset (re-image).
Friend, did you read my opening post?
It would mean returning the laptop back to its factory settings, which i understand you would rather not do.
Back to Custom>Administrative events (Run eventvwr.msc), can you see what error occurs when the browser crashes? And again, can you try doing a system restore in safe mode?
I've tried it, but not in safe mode. May give that a shot if this nonsense keeps up.
Thank you.
Just trying to help, but never mind.
Thanks for all your help, Daniel. The instructions at the HP website are confusing and even a bit daunting. I just don't have sufficient experience and background to mess with my system at that level.
I think I'll just wait for Microsoft to handle this and hope for the best.
If that doesn't work, I'll probably use this new HP laptop for target practice. I've got a new .308 rifle that I'm dying to shoot.
Much appreciated.
I read the instructions at the HP site and they want you to back up all your data, then create a restore disk. Sounds complicated. I need a solution that a simple(ton) user like me can execute without risking creating a multiplicity of other problems.
Frankly, I'm just too sick to manage much more.
Can you describe what you mean by a crash?
I know, which is why that's kind of a last resort for me.
Please explain what that is, and why I should click on it.
Its a list of Linux distributions (about 300 active ones), which type of OS has devoted users who promote their favorite flavor. The only reason i would recommenced it for you is in order to see if there is a hardware issue, like memory, which might be experienced by running a Linux live version that you can rather easily create in a USB drive. However, you may have problems with trying to get wireless to initially work under Linux.
But if it is memory, Windows has a memory diagnostic program(Start>Windows Administrative tools) you can run.
How would I go about doing that? Check the event log as the first order of business after a crash?
McGruff, I really do appreciate your effort to help me, but I stated up front that I know all about Linux, and that I'm not about to try to tackle learning a new operating system at my age, and in my condition.
Thank you anyway.
Download CCleaner and MalwareBytes free versions, download ‘em and see what they find. I use Opera 63.0 and have for 9-10yrs; never had a problem, but I still use Win-7 Pro x64.
Browser tab: Page goes blank, then a "restore this tab" message pops up with a button to restore the tab.
Browser: Completely shuts down, then displays a "restore browser" box with button on the desktop.
System: Blue screen of death, followed by a complete system shut down.
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