I like McDonald’s a lot.
But you’re correct about the extreme displeasure of dealing with miserable, surly employees. The closest McDonald’s to me has the worst employees including the manager. I just stopped going in.
This is on top of the endless mistakes the staff makes with orders!
How they manage to keep the place open I have no idea.
The difference in the food is night and day. One you will get cold food sloppily thrown together. The other you will get hot food, assembled with care. The bread will be fresh, the burger hot and the cheese melted.
The odd thing is that both have great coffee.