[Maceman]

My current one is 4 years old and zero troubles from a hardware standpoint.

Well, I've had hardware troubles and was very happy that a Dell technician was available to replace the part the next business day.

[wally_bert]

For the business, my department gets all laptops with 3 years pro support.

I haven’t had to do any real laptop surgery in many years because of the service package.

In the past year, I may have had to get Dell on-site 4 times at most.