When I used win 10 and ran into things like this I would power off and on until the repair tools started at boot up
Isn't THAT special?
How did you power off? If the screen is stuck, there is no option to turn it off. I run into this when windows 10 does the updates and then install them when I start the computer and am in a hurry... it tells me to wait and do not turn it off ... and it won’t turn off.. I pulled the plug last time.. I’ve turned the updates off. I don’t like a computer to take control of my computer. I know the updates are supposed to update... sometimes they cause more trouble.