Some businesses may wish to start emphasizing the humanized areas of their service. Meaning, yes a restaurant can use robotized, computerized systems to display a menu, take your order and bring food to the table, but actual people are more complex than that. An actual person can provide eye contact, a friendly attitude, a professional appearance, a item recommendation, spoken with full intonation, vs the metallic robot’s response. A good waiter or waitress also knows when to leave their customer alone. A bad or detached waiter will hover, pester become too friendly or simply vanish for too long.
A customer would be more likely to tip an actual person vs a machine. There is something special about tipping, that I, a very stingy person discovered just a few years ago.
When I leave a tip to someone who has earned it, I feel good about making their shift a little bit better. Giving is a two way exercise, based on need.
There are several factors, intrinsic in the act of human communication, that are difficult if not impossible to replicate with machines. This goes beyond basic task and completion processes.
Which would you rather speak to?
When I was on the front desk at least a half dozen times a day I would hear, "You mean I am talking to a real person?
They would then make some simple request or ask a question that I found very basic but that the automated system could not handle.
Odd and here I hate eating out. difrent strokes hehe