the guy should have cooperated, its the rules. Its in the ticket, its the same for everybody. He clearly chose to make this drama turn out the way it did. He won his stupid prize.
He surely did and it will probably be in the millions. Beats that $400.00 bucks and a hotel room.
Except its not in the rules. Perhaps you should read them.
https://www.united.com/web/en-US/content/contract-of-carriage.aspx#sec21