Isn’t the Comcast motto “We aren’t as bad as Time Warner, but we are trying”?
the Business practices are a bit bizarre to say the least
they added twenty bucks to my monthly bill..last month
they SAID that my Introductory offer had run out
now Ive been USING COMCAST for several years now....and dont hink I was using an “introductory rate” for lo those may moons.
I asked for a reduction in rates.....got a new plan..thus requiring a different modem... and the rest is history.
Freegards
Isn’t the Comcast motto “We aren’t as bad as Time Warner, but we are trying”?
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A Comcast story ... not “the usual”.
We had a lightning strike the last day of June - hit a big tree near the house. The cable (Comcast) went out. We had to wait 3 days for a technician ..... after I spent quite a while attempting to explain to the phone person (who spoke limited English & kept talking in Spanish to her co-workers while on the phone with me) that “sending a signal” was not going to fix lightning damage & I REALLY DID need a technician!
So, the tech was late. At least he called to let me know & tell me we’d get a $20 credit on our bill. When he did arrive, out of the Comcast van comes this guy, tall string bean build, pants barely hanging off his hip bones, a red Comcast shirt with a hole in it, and his hair in corn rows with pigtails several inches long hanging off the rows. He spoke semi-ebonics. I was thinking “oh boy ... this is not going to go well”.
I am ashamed to say that my prejudging this guy was so very wrong. He was the most pleasant person, assured me that he was not leaving until I had cable (elderly relative in the house - all they can do is watch TV). He then proceeded to methodically, cheerfully, & with good humor, work through the lightning strike issue, all the while explaining it to me because I was interested in what was going on. He rewired our splitter (’fried’ and he didn’t like the wiring anyway), got new cable boxes installed, explained to me how a different cable box from what we had worked & let me try it out while he stayed to answer questions, and just generally, he made my day. When he left, he mentioned we might be getting a call about how he did - I told him he got an A+ from me and he was so good, he almost gave Comcast a ‘good name’ ... he found that very amusing and left smiling.
If a good percentage of Comcast employees were like this guy, they’d have much happier customers. Again, I was guilty of judging a book by its cover - shame on me.