Isn’t the Comcast motto “We aren’t as bad as Time Warner, but we are trying”?
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A Comcast story ... not “the usual”.
We had a lightning strike the last day of June - hit a big tree near the house. The cable (Comcast) went out. We had to wait 3 days for a technician ..... after I spent quite a while attempting to explain to the phone person (who spoke limited English & kept talking in Spanish to her co-workers while on the phone with me) that “sending a signal” was not going to fix lightning damage & I REALLY DID need a technician!
So, the tech was late. At least he called to let me know & tell me we’d get a $20 credit on our bill. When he did arrive, out of the Comcast van comes this guy, tall string bean build, pants barely hanging off his hip bones, a red Comcast shirt with a hole in it, and his hair in corn rows with pigtails several inches long hanging off the rows. He spoke semi-ebonics. I was thinking “oh boy ... this is not going to go well”.
I am ashamed to say that my prejudging this guy was so very wrong. He was the most pleasant person, assured me that he was not leaving until I had cable (elderly relative in the house - all they can do is watch TV). He then proceeded to methodically, cheerfully, & with good humor, work through the lightning strike issue, all the while explaining it to me because I was interested in what was going on. He rewired our splitter (’fried’ and he didn’t like the wiring anyway), got new cable boxes installed, explained to me how a different cable box from what we had worked & let me try it out while he stayed to answer questions, and just generally, he made my day. When he left, he mentioned we might be getting a call about how he did - I told him he got an A+ from me and he was so good, he almost gave Comcast a ‘good name’ ... he found that very amusing and left smiling.
If a good percentage of Comcast employees were like this guy, they’d have much happier customers. Again, I was guilty of judging a book by its cover - shame on me.
Great Story.
I appreciated it.