We have the same provider. Mine is Verizon DSL and this morning speed tests from four different test sites had me at .37Mbps. I pay for 1Mbps.
I live 41 miles from the White Hut and yet the only other provider in my area is Comcast and they are using the same equipment as when it was owned by Adelphia about 11 years ago. My neighbors who went to Comcast from Verizon say they made a mistake as their Internet speed is no better than the bad Verizon DSL and costs more.
I should just go back to dial up.
Gives me a new appreciation for the services available here, where 3mbps is considered slow and is dirt cheap. My connection is rated 30mb down/5mb up and consistently tests >90% of rated speed. I’m paying $45/month, while 10mbps can be had for ~$30.
Their reputation is so toxic that here in the midwest they are using the alias "Xfinity" now.