As I said, at one time US Airways had a virtual monopoly on air travel here. So I had to fly with that airline; for the most part I had no other choice. As a frequent passenger, I have more than my share of stories of lousy service and a general bad attitude. I’m not the only one. I worked for 35 years in a law office and if I treated clients the way this airline treated me on more than one occasion, I would be out of a job. But as far as I know, none of the employees with whom I had a bad encounter, were never disciplined and I never received so much of an apology from the airline.
Give me Southwest or any of a number of other airlines. At least they don’t regard their passengers as less than human.
So your anecdotal experience with an airline you do not like reveals the real reason this flight andendant did this stupid thing? That is called a strawman. And just because YOU don’t know if employees are disciplined for stupid things does not make it true. Your logic has failed on many levels.
I can tell you first hand that US Airways employees are disciplined for stupid things they might do. I’ve made sure of it on more than one occasion.