Don't go to Best Buy!!!
They suck!
The Geek Squad are a bunch of a$$wipes and don't know $hit! In all likelyhood they won't do the work there and will send it out to Toshiba. They also overcharge up the Wazzoo!
Find yourself a local computer guy who has a hole in the wall storefront. They usually bend over backwards in terms of sales and service.
my BIL was “being nice” and took it to Geek Squad. Now I wish I have tried some of this stuff first.
I wish I would have thought of this before my BIL took it to Geek Squad